What is the first thing a young person thinks after a rear end crash? My head was full of just two questions. Is the car okay? What about the money? I booked an EZU Toyota Aqua in Christchurch through QEEQ. I picked up the car around the morning of May 17 and drove it for a few days. It felt easy to drive. Then one day I was driving normally and a car behind me suddenly hit my back. It went straight into my rear bumper. No one in the car got hurt but the sound was really loud. My heart dropped. The rear of the car had a clear dent. My first thought was that the repair bill would be very high. At that moment I started asking myself. I bought AXA Full Coverage before this trip. Will it really help me now? Can it really cover this big bill? I called the police but they did not come to the scene. The other driver also rented a car and said they had insurance too. I talked with the rental counter staff and they wrote down the accident details. Later I got a damage report from them. Soon I received a repair bill from the car rental company. It showed the cost to fix the rear bumper. When I saw the amount I was shocked. It was more than two thousand NZD and I kept thinking that if I paid that myself my living budget for the next months would be broken. Since I had AXA Full Coverage I started to ask the customer service one question after another. Is this whole amount covered? What documents do I need to send? What if the charged amount and the repair bill are not the same? They kept helping me confirm how much the car rental actually took and they asked the rental for damage photos and clear invoices. On my side I followed their guidance and sent every file I could find. While I was waiting I kept doing my own math in my head. During those days I had the same question again and again. How much will I really get back? Will I still need to pay a lot by myself? Later they told me that the insurance company had checked everything. They included the main repair cost and even counted the small surcharge the car rental added. I then asked again. What is the final NZD amount that will go back to my card? They gave a clear number. It was 2670.60 NZD and it matched the loss shown on my credit card statement. When I saw that number the heavy rock in my chest finally went away. The stress I felt when I first saw the almost three thousand NZD repair fee was gone. I felt that buying AXA Full Coverage was a very smart move. The whole process was not instant but every time I had a new question the customer service replied and explained. I asked once and they answered once so I always knew what step was next. In the end the claim money came to me in NZD. I checked it with the bill and the card charge and it basically covered my car damage cost. When I think back to that moment of the rear end crash I remember how nervous I was. I worried about safety and money at the same time. Then I remember that I had AXA Full Coverage and I saw the claim really paid out. That feeling of truly being helped was very real. It made my whole view of this rental experience much better.
I still feel pretty lucky that I bought AXA Full Coverage when I booked my car on QEEQ because that 1140 EUR damage bill almost made me cry. I first saw the bill in my email and I was totally shocked. In my head the first thought was that it was good I had that insurance.
I flew from Malaysia to Austria and I booked the car online. Around June eighth in the morning, a bit after ten, I picked up a Volkswagen Polo automatic from SIXT in Salzburg. When I got the car I took videos and photos of the plate and the body. I thought I was being very careful. A few days later I returned the car in Innsbruck, around the eleventh morning. The weather was nice and I thought returning the car would be easy.
When I returned the car I asked the counter staff if someone could come outside and check the car with me. I was a bit worried they would say there was new damage. No one came out. I waited for a while but no one walked around the car with me. In the end I just left the keys and went away. I remember I did not hit anything and I drove very carefully so I felt quite safe about it.
Some days later I saw an email from SIXT with a damage report. They said there was a scratch and they wanted 1140 EUR from me. I looked at the repair details and the photos and I felt really angry. I kept thinking I did not scratch the car. I opened my pick up videos and the photos from the rental days and tried to compare them, but I could not match the exact spot of the scratch they showed. It was hard to see if it was old damage or not and I felt really helpless.
I contacted their customer service and sent them all the documents from the rental company and also my own videos and photos. At first I hoped they could help me complain to the rental company because I really believed I did not cause that damage. They told me my proof was not strong enough. The damage photos from the rental company were clear, but my videos and photos did not show that same area well. So it was hard to prove it was old damage and also hard to prove there was no new damage when I returned the car. I kept thinking that I should have taken more photos when I dropped off the car.
Later they told me I could pay the amount to the rental company and then use AXA Full Coverage to make a claim. When I heard that I felt a little more calm because at least I did not need to carry all 1140 EUR by myself. I put together all the files I had and sent them, including the contract and the bill from the rental company. The claim process felt quite smooth to me, even if I was nervous in the middle and worried my documents were not enough.
When the claim was confirmed and I knew it would be covered, I finally relaxed. I really felt this strong feeling of being glad that I bought it. Before that I was counting how much extra money I would have to spend on this trip. With AXA Full Coverage, the damage part was protected and my stress went down a lot. When I look back at this rental, I actually feel more safe now. If I rent a car again, I will probably choose this kind of insurance that covers damage, glass and tires because for an overseas visitor like me it feels really important.
I want to start with the feeling. My AXA Full Coverage claim for the car damage in Brisbane was paid in full and I felt so relieved. As a student traveling alone, seeing a few thousand AUD on a bill made me think my wallet was dead.
It was around early May. I booked a Toyota RAV4 with ACE Rental Cars in Brisbane through QEEQ. It was an automatic, four doors, five seats. For just one person it felt pretty big. I remember picking up the car in the afternoon, around one or two. The sun was strong and I was thinking the car looked solid and safe.
The first days were fine. I drove around the city and some nearby places. I felt kind of proud because the car was easy to drive and I was alone but doing okay. The real problem came one or two days before return, around the afternoon on the ninth. That day the road was not very busy. I was passing a narrow area and I was not fully focused. My brain was thinking about dinner and stuff. Then suddenly there was a loud hit on the right side.
I got shocked. I stopped the car and checked. On the right side there was a clear scrape mark. The side mirror was damaged too. This was not a small scratch that you can ignore. It was very visible. I just stood there and stared at it. The more I looked, the more panic I felt. As a solo traveler I had no friend next to me to talk. It was just me mumbling quietly saying this is bad and the cost will be high.
When I returned the car to ACE Rental Cars, I told the desk staff directly about the scrape and the broken mirror. They checked the car. I was standing beside them feeling really nervous. The staff was normal and just did what they needed to do. They took photos, wrote notes and told me there would be repair costs later. I kept nodding but in my head I was already counting how poor I would be after paying.
After some time I received repair papers and cost info. When I saw the numbers I felt shocked again. The repair fee was more than 2800 AUD. There were extra charges like damage management fee and damage assessment fee, plus tax. The total was around 3213.4 AUD. In my mind that number was huge. My first thought was this is crazy. Then I remembered I had bought AXA Full Coverage.
To be honest when I first bought it I only thought more insurance means more peace of mind. I did not study every detail. When this accident happened I finally understood how important this insurance is. I started to collect all the repair documents. I also got the bill from the rental company. We removed things that are not about car damage like child seat and credit card fee. Then the core car damage amount was repair cost 2806.28 AUD plus management fee and assessment fee and ten percent tax. The total came to about 3213.4 AUD. That number was stuck in my head and gave me a lot of stress.
Even though I was scared, I still followed the steps and sent the documents. They asked me to confirm the amount and I changed the claim figure from the first higher level down to match the 2806.28 AUD repair amount plus the related fees. Those days I walked around thinking only about this money. I kept asking myself what I would do if the claim was not paid.
The good thing was they stayed in touch and I did not feel abandoned. I just kept preparing what they needed. Inside my head I was very nervous but also a bit hopeful. When the amount was checked and set as 3213.4 AUD I stared at it on the screen and thought is this really going to be paid. It felt unreal.
Later I confirmed the payout figure of 3213.40 AUD. At that moment I felt my body relax. When the money was actually paid to me and I saw the number in my account, my inner voice said one thing. I was so glad I had AXA Full Coverage or this time I would be totally crushed. For a student like me traveling alone, more than three thousand AUD is not a small problem. Having it fully covered changed everything. My mood went from near breakdown to feeling like life was okay again.
When I look back at this whole thing, it feels like a very real lesson. At the start I was busy feeling cool about solo driving and the freedom. One scrape and a broken mirror showed me how serious responsibility and risk can be. The insurance did not only cover the repair. It also included the assessment and management fees and the tax. So in the end I did not have to pay that 3213.40 AUD by myself. For me it was like someone was quietly standing behind me and catching my biggest mistake on this trip.
When I look back at this rental, the best part is that the tire money was not only paid back but a bit more came in. When I saw the amount in my account I was really surprised. At first I did not care too much. I just thought I bought AXA Full Coverage so I should feel more safe. Later I found out this service is actually useful. I booked the car through QEEQ. I rented a Budget car in Dallas in the US. I went to pick up the car around May twenty seventh, close to eleven in the morning. It was a Ford Explorer, automatic, six seats. My friends and I were pretty excited when we got in the car. The staff at the rental desk gave a simple check and then passed me the key. The first few days were smooth. The roads were wide and the weather was good. I drove the car toward Houston and the engine felt strong. Around June third, one day we were on a road outside the city. The road surface was a bit rough and I did not pay much attention. The speed was not very low. Suddenly I felt the car shake a little. A few seconds later the tire pressure light turned on. I slowly stopped by the side of the road and got out. I saw one tire was flat and the edge looked cut by something. It was basically a blowout. At that moment I was nervous. Cars were passing fast around us. The sun was strong and I was standing there not really sure what to do. I had not taken any photos of the car and I did not know how to change the tire myself. So I had to call roadside assistance. The rental company said they could arrange help and gave me a number. I called and waited for a while. The rescue truck came and fixed the problem so we could drive again. After that I kept worrying about the cost. I felt this kind of thing could be trouble. On the day of return, around June fifth at noon, I drove the car to the Houston drop off point. I handed the keys to the desk worker. He checked the outside of the car quickly. The process was fast and he did not say much to me. Then I left. A few days later I got a charge message. I saw a fee of about ninety one point ninety eight US dollars. I knew it was probably about the tire problem. That was when I really remembered I had bought AXA Full Coverage. This insurance said it covered tires and glass that many normal rental full cover plans do not include. It also said it covered roadside assistance. I felt I should try to claim and see if I could get this money back. The problem was that on the blowout day I did not take any photos. I only focused on calling for help and watching the road. I did not think about keeping proof. I felt a bit worried. I was scared that without pictures they would not pay me. I put together everything I could find. It was mainly the rental papers and some notes of what happened. I wrote down the situation and then contacted their support to explain the tire damage and the roadside assistance. The customer service heard my story and told me not to worry too much. They asked me to send all the documents I had. I kept thinking that with no photos they might just say no. Many times claims need different proof. After some time they asked me a few more details, like roughly when it happened and what the road was like. I tried to remember and shared all I could. During the whole thing no one was throwing big technical words at me. What I felt was that they kept talking with the insurance side and helped me check how this charge came out. Later they checked the tire problem again with me and told me they had sent the claim. At that point I could only wait for the result. Those days I was still a bit upset because I had already been charged ninety one point ninety eight dollars. If the claim failed it meant I just lost that money. Then I saw a new message from them. It said the review amount was based on ninety one point ninety eight dollars, but the bank showed an incoming payment of one hundred ten point fifty nine dollars. This was more than the original charge. I finally relaxed. When the money arrived I felt like I even earned a few extra dollars. It was a big relief. I also realized that choosing AXA Full Coverage at booking was actually an important decision. Tires are something people do not pay much attention to but they cause real problems. If I only bought a normal rental full cover plan I might have to pay this myself. This blowout made me feel that this kind of full coverage insurance has real value when something actually goes wrong. Now when I think of myself standing in the sun by the flat tire and then think of the moment the money came back, the feeling is very different. It went from stress to peace. The main thing that helped me was this insurance and the way they kept following my case. If I rent a car again I will probably choose this kind of insurance that also includes tires, because no one wants to face this kind of surprise on the road.
My story actually starts from one question in my head. Why did I see so many Swiss francs charged on my bills. I booked the car on QEEQ around late April and picked it up in Zurich. It was an Audi estate from Europcar with automatic gear. I returned it in Zurich too in early May. The car drove fine but there was one time with a small scratch and I already felt nervous.
What happened next. First the staff at the rental desk said there was damage on the car. Then they added some extra fees that I did not really understand. When I saw the numbers I froze for a moment. There was one charge close to four hundred francs and another one with more than seven hundred. I kept asking myself. Do I really need to pay all this by myself. Did I do something wrong. Then I remembered that I bought AXA Full Coverage when I made the booking. I wondered if this could help me.
I contacted their customer service and told them about each charge I saw. I checked my bank records in Indonesia and took several screenshots to send. I felt tense and also hopeful at the same time. It felt a bit like waiting for exam results. The support team asked me simple things like which day I used the card and which card I used. I answered one by one and hoped they could figure out what exactly was charged.
I also worried a lot about the scratch itself. I asked myself again. Since I bought AXA Full Coverage should it cover the damage part. They later told me they could use the excess written in my contract and help me claim part of the cost. At that moment I felt like I could breathe a little. At least it was not all on me.
The claim process felt like solving a math problem. I gave them the damage situation the bank charges and my request. They checked step by step. I had a damage amount around four hundred francs. They said they could pay out the amount I needed and send it to my account in Indonesia. In my mind I only thought one thing. I was lucky that I bought AXA Full Coverage. Without it these numbers would really keep me awake at night.
The whole thing did not finish in one second. I kept going back to my statements because I was scared that I missed something. Each time there was some new progress they explained it to me and then I checked again and we matched the information. I used a pretty simple way to deal with it. I asked many times and checked many times. When I finally saw that the claim amount could be paid as I hoped the big stone in my heart moved down a little.
The air in Hobart that morning felt a bit cold and fresh. I was standing outside the airport, looking at the Mitsubishi ASX I just picked up and I was pretty excited. It was around May 3 in the morning. I kept thinking I would drive this car around Tasmania for the next few days. The moment that really stayed in my mind was not the nice drive, but the small accident later. One time in a parking lot I was backing up. I thought the space was still okay. Then I heard a dull sound. I got out and saw the front bumper got scraped. Some paint came off and there were clear scratches. My heart sank right away. I only thought this in my head. This is bad. I will need to pay a lot of money. The staff at the rental counter checked the car and took some photos. I just stood there and stayed quiet. After all the return steps were done I suddenly remembered I bought AXA Full Coverage when I booked with QEEQ. I told my friend who was traveling with me. Maybe the insurance can help us pay for this. After I went back home I started to deal with it. Their customer service contacted me and asked me to prepare photos of the damage and my driver license. I sent all the pictures of the front bumper that I took at the scene. They also needed some details like the final amount. I checked my emails and replied slowly. I was pretty nervous because the repair cost from the rental company was 2305.45 AUD. That was a big number for me. I even told my family that if the insurance did not pay I would be broke after this trip. They later checked the payment information with me a few times. There were several emails but they were patient so I just followed each step. One day I was on a train and scrolling through my email. I suddenly saw a message saying the claim amount was 2305.45 AUD and it could be paid in full. I stared at the screen and read it again and again. I asked my friend next to me if I read it wrong. Is it really all of it. It was really full payment. Not long after that the money arrived in the bank account. I finally felt I could breathe. The heavy feeling in my chest was gone. If I did not choose AXA Full Coverage when I booked the car this broken front bumper would be a huge problem for my wallet. Now when I think about picking up the car in Hobart and returning it in Launceston I feel relaxed. There was a scary moment but it did not turn into a bad memory. It just made me feel this kind of insurance is actually very helpful.
