That trip to Germany had a small side story about my car rental in Munich. I booked the car through QEEQ. I picked it up around the afternoon of February 26 in Munich. It was a Volkswagen Passat manual with Alamo. For someone like me who travels in Europe for work a lot this kind of car is pretty normal. The real trouble started after I went back home. I returned the car in Munich around midday on February 29. That day everything went well. No damage. Fuel was filled. I thought to myself that this rental should be very clean. A few days later I checked my credit card and saw the final charge. It was higher than what I had in mind. My first thought was that maybe some extra service was added. I checked the numbers and saw that there was about a bit more than one hundred euro extra. I felt a bit annoyed. For business trips I have many receipts to match. If I cannot explain the car rental cost it gets hard to talk to the finance team later. I was sure that at the rental counter I did not ask for any strange extra product. The staff spoke quite fast when I signed the contract and said it was normal coverage and some add ons. I signed it because I was in a hurry. When I saw the final charge I started to wonder if there was some extra service that I did not fully get. So I contacted the customer service team and told them I felt there were extra charges. I asked them to send the full invoice to my email. In my mind I was ready for a long back and forth. Many companies do not like to spend time on this kind of small but complex question. They replied pretty fast. They did not push me away. They listened to my story and confirmed my pick up and drop off time and place. At that moment I felt someone was really trying to help me check this, not just telling me to talk to the rental company myself. For a business traveler like me this feeling is important. My time is even more valuable than the money. After a while they told me they would send me the final bill from the rental company. I thought to myself that at least I could see clearly where the money went. First they gave me a link so I could download the invoice. I tried several times but it did not work on my side. My internet was fine so I wrote back and said I could not download it. I thought maybe the case would stop there. But they kept talking with the rental company again. Later they sent the file directly to my email. It was the official bill from the car rental. All items were listed clearly. There were extra service fees and taxes. The total was 263.70 euro. Minus the 145.47 euro I had already paid when I booked, the 118.23 euro was the extra part now charged to my card. For me the key point was that they did not just say this is your own fault because you signed it. They helped me read every line and told me what each part was. After I checked the bill I saw that those services were mentioned in the contract. The staff at the counter just spoke very fast and I did not ask more questions. So the money still had to be paid. But at least I knew why. I did not feel lost or tricked. During the whole process I could feel that one person was following my case the whole time. It was not like a new agent every time. Each reply could connect with what we said before. For me as a business customer this is very important. I am often on the road and I do not want to waste energy repeating my story again and again. I felt taken care of and remembered. It was like someone stood between me and the rental company and helped put all the pieces together. Later I even told my colleagues about this. I said that the most impressive part of this booking was not the car itself. It was the experience with the Dedicated customer service. When there is a problem someone helps me see where the traps might be. That is more useful to me than just giving me a discount. Even if in the end the extra charge is correct by the contract, I feel more relaxed when it is clearly explained. When I think back to those days of dealing with the bill it actually did not take very long. It was just a few rounds of clear messages. I was busy with meetings in the day. During short breaks I would see a new reply from them and I would think to myself that this issue is moving forward again. This rhythm made me feel my problem was not left on the side. Next time I rent a car in Europe I will probably use them again because I know if there is anything on the bill that I do not understand there will be someone ready to help me check it carefully.
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