I have to complain a bit first. If there was no one person helping me all the way, this rental in Atlanta would just be a big ball of anger in my head because of the broken car and all the extra costs. I flew from IL to Atlanta and booked a Jeep Compass with Europcar through QEEQ. I picked up the car around the afternoon on April 24, a little after one. I was pretty excited. Having a car felt very free at the start. The first days were fine. I drove through a few states. The car looked okay. At the counter I even added an extra driver and asked if I could drive farther to other areas. The staff at the counter said it was okay but there would be extra fees. I thought about it and said yes because I wanted more freedom. The real trouble came later, around May 5, just one or two days before I planned to return the car in Atlanta around ten in the morning on May 6. The car suddenly died near Ashville. How did it die. I tried to start the car and it just would not start. I sat there by the road and kept asking myself in my head if I did something wrong. I tried again. Still nothing. Then I called a mechanic to come. He worked on it for a while and still could not make it start. He could only help tow it away and that cost me 75 dollars. I stood on the side of the road and watched the tow truck pull my car away. I felt confused and also a bit scared. Then the big question was how do I go back to Atlanta now. The rental company said they could arrange a tow in the morning at eight and then send me another car, but the whole plan would take many hours. I counted the time. It would be more than half a day and I really needed to be back in Atlanta. So I did not want to wait at all. I went to Ashville airport and rented another car by myself for about 300 dollars and also took an Uber for 50 dollars. My mind only had one question. Who is going to pay for all this. At that time I reached out to their customer service. It was almost like a Q and A. I asked one thing and they answered one thing. I said the car broke down, the mechanic could not fix it, and I had to rent another car and pay Uber. I asked if I had to pay everything by myself. They told me to calm down first and keep all the receipts I could find. So I pulled out every document I had. I took pictures and sent the new rental contract, the Uber bill and the invoice from the towing guy. I asked again about the cash part like the 75 dollars for the tow since I paid that in cash. They told me to send every card record I could and they would use my notes to explain the cash part. I could feel that they were really following up and not just sending one cold sentence. Later I saw that Europcar also charged 148.75 dollars on my original rental. I was really upset and said to myself what is this again. So I went back to ask them what that charge was. They explained it to me and said it was because I added an extra driver and also chose to drive across regions. The rental company charged this service by day. I checked the contract while they explained. I still did not feel happy, but at least I knew where the money went. The thing that stayed in my mind most is this. Every time I found a new cost or remembered a new detail and sent it to them, someone would reply and help me put the story together. I asked if there was any chance to get back the extra money that came from the car breaking down. They did not give me fake hope. They just said they would use my documents to talk with the rental company and told me to wait for the result. The result was not perfect in the end, but from the moment my car stopped near Ashville to the time I got back to Atlanta and returned everything about one or two days later, I was always doing two things at the same time. One was dealing with real traffic problems. The other was talking with their support. They kept explaining, checking and pushing the rental company for answers. That made me feel I was not fighting a big company alone. For someone young like me, this feeling that someone is really following my case the whole way means a lot.
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