“Can someone still help me get my rental bill after the trip is over” That was what I asked myself and I was not very sure at first but the result was pretty nice. I went to Denver in the US with my kid around late April and I booked the car on QEEQ. I picked up the car at Denver airport from Alamo around April 26 in the afternoon at about two o clock. My booking was a Vehicle Determined Upon Pick up compact or larger automatic with four doors and five seats. For a parent with a child this size was just right. At the counter that day most of my attention was on my kid. I was afraid he would run around. The staff at Alamo did the paperwork and gave me the car. I checked the car quickly and it looked fine so I drove away. I returned the car around May 1 in the afternoon also in Denver. The return was smooth and I thought the rental was simply finished. The real problem came later. A few days after I went back to the UK I found out I really needed the final invoice for this rental from Alamo because I had to do reimbursement and some record work. I searched my email again and again. I felt there should be an email with the bill but I just could not find it. I then went to the rental company website and tried to look around but I did not really understand how to get it and I started to feel worried. I asked myself a question Do I try to ask them for help The answer was yes. I contacted their customer service and told them I needed the official invoice for this Denver rental with Alamo. I was a bit afraid they might say they could not help after the trip or just tell me to deal with the website alone. Things turned out easier than I thought. The customer service checked my booking details and said they would follow this for me. I asked myself again Do I need to do a lot more The answer was no. I only needed to wait for their update. At one point they suggested I could also try to get it myself on the Alamo website. I followed the way they told me. To be honest I was at home with my kid pulling my sleeve while I looked at an English web page. My head felt a bit messy. I tried around but still did not get the file. I thought to myself I hope they can solve it on their side. They kept an eye on it. After some time the customer service reached out and told me they had got the invoice from the rental company and would send it to me. When I saw that message my first thought was Is it really done so fast Then I opened my email and saw the clear invoice. The rental dates the amount and the Alamo details were all written very clearly. I felt much more relaxed. To be safe I read the invoice from top to bottom again. I checked that there was no strange extra charge and nothing that I could not understand. I asked myself Do I still need to argue about anything The answer was no because everything matched. I told them that the invoice was fine. The part that impressed me most was the feeling that someone kept my small problem in mind. It was not like I asked once and then was forgotten. There was always someone following my case from asking Alamo for the file to sending it to me as soon as they got it and then making sure I had received it and could read it. For a parent with a kid this feeling of being taken care of really matters. If I had to deal with the rental company all by myself I think I would spend more time send more emails and keep trying different pages on the website. With this kind of dedicated customer service it felt more like I had someone doing the hard part for me. I only needed to check and confirm. For me holding my kid with one hand and my phone with the other this was very easy and light. The invoice itself is just one document but for me it is the key to my reimbursement and records. Having someone stay on this case until the end so I did not have to worry all the time made the whole experience very different. I felt truly looked after by them.
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