To be honest I felt quite relaxed at the start. I booked the car through QEEQ and then flew to the US. Around the morning of January 16 I went to the counter in Cape Coral and got a Chevrolet Cruze. It was automatic and a four door car. The car looked fine. I even asked the counter staff if all the fees were already covered. He nodded and I did not think too much. The real stress started after I returned the car. Around the morning of April 15 I brought the car back on time. Everything looked normal. A few days later I checked my bank account and saw a big charge. It was more than one thousand euro. I was confused and a bit shocked. This money was not in my plan. Then I scrolled back and saw that in March there was already another high payment. I felt angry and also a bit cheated. I tried to remember what happened. Near the end of the second month the rental staff told me that the car I was driving was sold. They asked me to drive back to the station and change to another car. I felt it was strange but they said it would be quick and that all the payment was already done. They gave me a new paper. I thought it was just a normal swap form. I was on a business trip and my time was tight so I trusted them and left with the new car. I never thought the final bill would look like this. When I saw the extra charges I contacted their customer service right away. It felt like falling into a time zone hole. I was working and at the same time explaining all these numbers. I told them clearly that I had paid in advance for three months and now it looked like only one month was covered. The next two months seemed to be charged again with a very high price. I was worried that I could not match all the contract numbers and also that there might be language problems. They arranged someone to follow my case all the way. It was not just one short reply and then silence. This person checked on me from time to time. He asked if I had new statements and reminded me to send screenshots when needed. Sometimes the reply was not instant but I could feel that there was one person who remembered my case. I did not need to explain everything from zero every time. One night I was working late in the office. The lights were bright and my head was full of contracts and figures. Then I got an email from them. The update said they were already talking with the rental company and told me not to worry too much. He also turned the rental company explanation into simple English so I could understand it. At that moment I felt someone was breaking down the complex things for me and I could finally breathe a bit. The whole process was not easy. Waiting for news made me nervous. I kept thinking if I could really get my money back. Each time I asked for progress they could tell me which step they were at and if there was any new answer. Many platforms just say you should contact the rental company by yourself. This time they stayed in the middle and spoke for me. They kept saying that I paid for three months in advance and it should not only cover one month. Now things are much clearer and the extra part has a proper way to be handled. I am not as anxious as at the beginning. As a business traveler I really hate to waste time on billing problems. Having one person follow my problem from start to near the end made me feel I was not fighting the rental company alone.
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