I have to say I was pretty upset at first. I was renting a car in Oviedo with my kid and I thought it was just a normal return. I booked the car on QEEQ and picked it up on April twenty ninth in the morning and gave it back on May second in the evening. A few days later the rental desk said there were two new damages. One was on the right front bumper and one was on the windshield. They also talked about charging my deposit. In my head I just thought this is bad and I have to explain all this mess to my kid. When I picked up the car I already saw a scratch on the front bumper. I took some video and photos and I told myself just in case. When I heard they also blamed me for the windshield I felt even more annoyed. With a child next to me I was already very tired. I contacted their customer support and sent all my photos and video. I explained that the scratch was there when I took the car. I could feel that one person was really following my case all the time. For a parent like me this was very important. I did not need to repeat my story again and again. They kept giving me updates and said they were talking with the rental company. Deep inside I was still worried and thought maybe I would still need to pay in the end. Later they told me the rental company agreed that the charge was wrong. The bumper damage was old and the glass would not be charged to me and my deposit was safe. At that moment I finally relaxed and felt someone was really taking care of me. I was not alone guessing what the English contract meant. For me as a dad with a kid the best part was that a dedicated customer service person stayed on my case from start to finish. I just needed to send my proof and let them handle the hard part and that saved me a lot of energy.
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