I remember that morning very clearly. My kids were rolling around on the hotel bed and I was packing their small backpacks while staring at my phone bill. I booked the car through QEEQ and my credit card suddenly showed what looked like an extra charge. My head went blank for a moment. I just kept想 about one thing. If I read this wrong it is fine. If this is really a double charge our budget for the next few days will be a mess. A few days before that we came from the US to Ottawa in Canada with the kids. We arrived around the afternoon of June 5. On the next day around June 7 at about 3 pm I went to the Avis counter to pick up the car. It was a Toyota Corolla with automatic transmission and four doors and five seats. For a family with kids it was just right. The staff at the counter worked at a normal speed and nothing felt strange. I was pretty happy at that moment and only wanted to get the luggage and the kids settled in the car. The real problem showed up after we returned the car early in the morning on June 9. That day it was a bit after 7 am. I parked the car and woke the kids up and checked that we did not leave anything in the car. Then I gave the keys back to the rental staff. It was quick and simple so I did not think much. When we got back to the hotel I checked my credit card and saw that the charge from the rental side did not match what I remembered from the booking. The more I looked at it the more it felt wrong and my chest got tight. It really looked like I was charged rent twice. I checked my emails and screenshots again and again. I even went through my photos to find the old booking page. The more I compared the more sure I felt that something was off. Traveling with kids is already harder than traveling alone. The kids were asking for food beside me and I had to calm them while my eyes stayed on the numbers on the screen. I felt annoyed and also a bit tired. In my head I was saying to myself that maybe I should not have used any kind of prepay. Later I reached out to their customer service. From the start they listened to my story and stayed patient. I sent every payment screenshot I could find. I could feel that they were trying to sort out which money I paid in advance and which money the rental company charged me later. For me this was much easier than trying to argue with the rental counter myself especially when I still needed to watch the kids. In the next days I felt that one person was always watching this case for me. One time I had just put the kids to sleep when I got a message from them saying they had confirmed that the money I paid when I booked did not seem to be used by the rental place to lower the final bill. They told me not to worry too much and that they would try to get the extra part fixed. I felt a big wave of relief at that moment. At least someone was on my side and working on it so I did not have to stare at the bill alone and guess. Later when I finally saw the refund notice I was playing with the kids in the room. They were jumping on the bed and I was sitting at the table with my phone. When I saw the message I felt calm again. I know this kind of problem does not get solved in a few seconds. During the whole process the person who talked to me always explained things in simple words and told me what might happen next. As a dad that made me feel more in control and I did not stay nervous all the time. After this experience my biggest feeling is that when you travel with kids small problems become bigger and more annoying. When someone helps you watch one important problem like money you can put more energy on the children. The extra rental charge being handled in the end was important for our budget. I did not lose money and I did not need to spend more days arguing with the rental company. For a parent this kind of one to one follow up made the whole trip less stressful even if everything else was still busy.
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