I still remember that moment very clearly. I was in my hotel room on a business trip. There were meeting papers all over the desk. On my phone I saw a charge of 770.21 EUR and it really shocked me. I only remembered adding a cross border service at the desk. The price was 2.5 EUR per day. So why did it suddenly become more than seven hundred euros. I kept asking myself this question and I felt a little panic. I started to think. Should I go back and argue with the rental counter. Should I try to complain to someone else. But I also had a big client meeting the next morning and I did not have much time or energy. I finally decided to contact QEEQ first. I was not sure what would happen. Would they just tell me to talk to the car rental company myself. Would they send me a long message full of terms that I could not understand. The answer was not like that. Someone from their side reached out to me very fast and said they would help me find out what this fee was. They also told me to stay calm. I asked them if it was my fault for not reading the contract carefully. I also asked if the rental company was doing something wrong. They checked and told me this charge was for car damage and some extra taxes. I was really confused at that point because nobody at return told me there was any problem with the car. I did not see any photos or any damage report. Then I had another question in my head. Should I keep pushing this case. Would it turn into a long fight. But when I thought about how this money might not be fully covered by my company expenses I decided to go on. I told the support person that I wanted to make everything clear. From that time I could feel that someone was always watching this case for me. They asked me if I had the contract and the payment record. They also explained that they were asking the rental company for damage documents and photos. I sent them every file I could find from my side. Each time I sent something I wondered if it would really help. They helped me sort the files and said these could be used for a claim and that this might reduce my loss. During the day I was busy replying to client emails. At the same time I was also replying to them. It felt like I was doing a business battle and a fee battle at the same time. What touched me most was that they did not just leave me with a cold system. There was a real person who stayed on this case with me from start to the point we reached. When I had new questions like what if the rental company never sends the photos or how long the claim may take I just asked directly. They answered me in simple words and told me that as long as I gave all the needed files they would try their best to protect me from paying more than I should. Time was still my biggest problem as a business traveler. I really dislike these extra troubles. I would rather spend my time on slides and clients. But this time I felt that having this kind of dedicated customer service was very helpful. I did not need to run between different places or repeat my story again and again. Even though the money part needed an insurance claim I knew that someone was really taking care of my case and not just asking me to talk to the rental company alone. For someone like me who travels a lot this experience made me see the value of this kind of support. It made that 770.21 EUR charge feel a little less scary because I did not face it by myself.
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