It was quite unexpected at the time. On December 22, I went to pick up my car as planned, but I was told there were no cars available due to a system issue. I needed a solution quickly, so I contacted their customer service. The staff was very kind and immediately started helping me after hearing my situation. Although I had already rented another car myself, they still followed up thoroughly, confirmed my order cancellation without any charges, and handled the refund. The whole process made me feel well taken care of, and the issue was resolved quickly.
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