Dedicated customer serviceI want to start with how I felt. On this business trip in Bogota the one who really helped me was not the rental counter but the person who followed my case from the booking side. My schedule was very full. Around April twenty seventh at noon I picked up a Kia Soluto from Budget at Bogota airport. It was an automatic car and the pick up seemed normal. I rushed out because I had meetings to catch. Then I jump to a few days later. When I was back at the hotel at night I checked my credit card bill and the numbers did not match. I remembered the prepaid price on the platform was around two hundred ninety dollars. On the bill the new rental charge showed about three hundred seventy four dollars. I felt something was wrong. I also saw another charge for about one hundred ninety dollars and I had no idea what that was. Those days I was running around the city for work in the day and at night I was counting money on my phone. I asked the rental counter and they were not very clear. Sometimes they even said they could not find my original booking. That really annoyed me because cross border talking like this takes so much time. The thing that calmed me down was that I always had the same person from their side following my problem. Every time I sent an email or called I felt it was the same line taking care of me. They knew how much I had already paid what the rental company said and they also remembered that I did not want to give out my bank account. They asked me for the new rental file receipts and bill screenshots. I sent them when I had a break. I said I do not want to give my bank account to the rental company and I asked if there was any other way. They did not just say one sentence and push me away. They really tried to find another path and kept talking with the rental side. After some days they told me the rental company agreed to return the price difference and the amount was even a bit higher than I first thought. Then I started to worry again about how to receive the money because I only wanted the refund to go back to the card I really used and I did not want to spread my bank info everywhere. The person who followed my case stayed patient and also respected my choice. They explained in simple words why the rental company could not send money back to the new card and why they needed to send it through their side. I asked if there was a more safe way. They offered to use a virtual credit card so they could send the refund to me in that form. I felt this was a good idea for me. It made me feel more safe and I did not need to give a bank account. During my trip the busiest days for me were also the days when they were going back and forth with the rental company. For me the important feeling was that I did not have to repeat my story every day. The person on the other side always knew which step we were on and what would be the next move. The case was not solved super fast but compared to my past experience with other platforms where I had to explain from zero to a new agent again and again this time I really felt someone was watching my case and not just leaving me alone. As a business traveler I hate wasting time on these small money problems. This time thanks to having one person keeping an eye on everything I finally got my price difference back and I could focus my energy on my work.
One-Dollar FreezeDuring my business trip in Colombia, I had a very easy car rental experience. At first, I was a bit worried because I needed to book a car in advance, but my budget wasn’t fully ready. QEEQ’s One-Dollar Freeze plan was a lifesaver. I only had to pay $1 to secure a car, which was incredibly convenient for me. A few days later, the remaining amount was automatically charged to my credit card, with no interest and no stress at all. The whole process was smooth, and I didn’t have to worry about hidden fees or complications. In the end, I picked up a clean and tidy Renault Kwid at Barranquilla Airport, which was perfect for my schedule. This payment option felt so flexible, and the entire experience was hassle-free.
One-Dollar FreezeI was planning my trip to Cartagena, Colombia, and renting a car was a must. I came across QEEQ and saw their 'One-Dollar Freeze' service. It only required $1 upfront to book the car, with the rest automatically charged before the pick-up date, and no interest! I found this super flexible and really friendly for young people. The booking process was smooth and done in minutes, with no stress on my credit card. Just like that, I easily reserved a Kia Soluto automatic car and got ready for my journey.
One-Dollar Freeze“Dad, did we really book the car with just one dollar?” my kid asked when I mentioned the car rental. I nodded and smiled, saying, “Yes, we booked it through QEEQ. They have this service called One-Dollar Freeze. You only need to pay $1 upfront, and the rest will be automatically charged before the rental starts, with no interest.”
It was really convenient, especially when traveling with kids. Budgeting always needs some flexibility. We planned to pick up the car in Santa Marta, Colombia, on January 12, 2026, and return it in Barranquilla on January 22. This way of booking made me feel no pressure at all, and I didn’t have to worry about my credit card limit. The whole process was smooth, and it felt easy and reassuring.
Dedicated customer serviceIt was quite unexpected at the time. On December 22, I went to pick up my car as planned, but I was told there were no cars available due to a system issue. I needed a solution quickly, so I contacted their customer service. The staff was very kind and immediately started helping me after hearing my situation. Although I had already rented another car myself, they still followed up thoroughly, confirmed my order cancellation without any charges, and handled the refund. The whole process made me feel well taken care of, and the issue was resolved quickly.
One-Dollar Freeze“Only $1 upfront?” When I first saw this option on QEEQ, I was a bit skeptical. I travel alone quite often, but for this trip to Bucaramanga, Colombia, my budget was tight. So, I decided to give the One-Dollar Freeze service a try. At booking, I only paid $1, and the remaining amount was automatically charged before the rental started. No interest, which made it feel so easy and pressure-free on my credit card. Looking back, it was such a smart choice. A few days later, I received an email confirming the remaining payment had been processed. This gave me peace of mind and made the whole process feel seamless. On the day of pickup, I went straight to National's counter, and the procedure was simple without any issues. The entire experience made me feel that QEEQ's service is perfect for flexible solo travelers like me.
