That day in Kaohsiung, things were pretty good at first. I came with my kid and driving was easier for us. I booked a nine seat car from IX Rental through QEEQ and picked it up in Kaohsiung around April 29 in the afternoon. We planned to return it around noon on May 3 so the trip with my kid could be more relaxed. The car was big and my kid sat in the back and said that the car felt like a small bus. On the third day of driving, things went bad. I was reversing in a parking lot and I did not get the angle right. I heard a hard sound and I just froze. I got out and saw a clear scratch on the back of the car. My kid asked me if we would need to pay a lot of money. I felt really nervous in that moment and I blamed my own driving. When we returned the car, the staff at the rental desk checked the scratch and asked me to wait. They told me I needed to pay for the damage. The bill was 9800 TWD. I looked at the paper and started to think about my credit card and if it would be a big problem later. When I paid, I felt pretty down. The trip with my kid suddenly had this extra cost. Back at our place, I remembered that I bought AXA Full Coverage when I booked. I decided to contact them and explain what happened. I took clear photos of the damage and sent them. Later I also sent the credit card record for that payment. They asked me about my name spelling because it was a bit different from my passport. I sat there and checked each letter one by one, because I did not want to make any mistake. All I could really do was give them every document they asked for. My kid watched me work on these files and asked if the money would come back. I told my kid that it should be okay and we just needed to wait. After a while they told me that the claim was approved and I would get back the same 9800 TWD that I paid at the rental desk. When I saw that message I felt a big relief, like my wallet got hurt and then got healed again. For a parent traveling with a child, this amount is not small and getting it back takes away a lot of stress. This experience showed me that this insurance is not just some option on a page. It really helped cover my loss after the car damage. Without this claim, I think I would remember that bad moment of reversing with even more regret for a very long time.
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