When I think about that broken windshield now the first picture in my head is the parking lot in Proserpine in Australia. The sky was really blue and the wind was strong. My kid was in the back seat asking to get out and take photos. I parked the Toyota Corolla from Europcar and thought the car was just right for the three of us. It was around three in the afternoon on April 9 and I was getting ready to return the car. I had picked it up the day before around the same time. It was supposed to be a very normal rental. Then I started the engine to drive to the return area and I heard a sharp pop. I froze. A clear crack showed up on the front windshield. It looked like a small lightning line growing to the side. My kid said from the back seat “Dad what happened to the glass.” My heart dropped and I only had one thought. This is bad and this will cost a lot of money. At that moment I was so glad I had picked AXA Full Coverage when I booked with QEEQ but I still was not sure if it could really cover this big damage. At the Europcar return zone the staff walked around the car. He looked up and saw the crack and his face changed right away. He called me over and showed me the check sheet. He said this was serious glass damage and they had to charge it by their rules. I understood the main idea. The bill would not be small. I started to count our trip budget in my head and I felt really tight inside. My kid asked in a low voice “Do we need to pay a lot of money.” I just said “Do not worry yet. I bought insurance. We see what happens.” At the counter I opened the email on my phone that showed I had AXA Full Coverage. The staff said they would still follow the normal process and the damage cost would first go to me but I could claim it with the insurance. He spoke pretty fast and I was a bit nervous so I just kept nodding. After we left the car lot I sat on a bench nearby and looked at the messages on my phone. My mind was kind of messy. One thousand five hundred and twenty three dollars is not a small number for a family trip with a kid. I started to put together all the things for the claim. I wrote the story of what happened and I checked the plate number and the contract number. I took clear photos of the glass. My kid asked “Will they really give us the money back.” I said “They should. This is what this insurance is for.” But inside I was worried. Later the customer service contacted me and reminded me to complete the details for the claim. I needed to write my home address and my bank account clearly. I used my address in Argentina on Obispo San Alberto. I was nervous and I even wrote my bank account wrong the first time. After some time they reached out and told me the account had a problem and I needed to check it again. I felt a bit embarrassed and also angry with myself. How could I write something so important in the wrong way. I checked my account information carefully and sent it again. After that this thing was always in my mind. Every time I thought about the 1523 dollars I picked up my phone to see if there was any news. My kid joked and said “If they give us the money we do not need to buy less ice cream right.” It sounded funny but it was also very true. On a trip with a kid every little cost is counted. One day I opened my email and saw the message that the claim was approved. The amount was 1523.00 USD. I let out a long breath. Only then I really felt that choosing AXA Full Coverage had saved our budget. Before this I was always scared that insurance had a lot of small rules and they would say this part is not covered and that part is not covered. This time they paid for the glass damage fully and the money came back to my account. I showed the message to my family. My kid only wanted to know one thing. “So we did not really lose money this time.” I smiled and said “No. They helped us take the hit.” There were some small troubles like checking my address and fixing the wrong account but when I compare that to paying 1523 dollars from my own pocket I do not feel these steps are hard at all. When I look back now I remember how scared I was in that parking lot in Proserpine when I stared at the crack in the glass and I compare it with how relaxed I felt when I saw the claim result. The difference is really big. I also feel they followed up very well and when the claim was finally paid I felt that buying this insurance was really worth it. As a parent traveling with a kid this feeling of being protected means a lot to me. If I had not booked through them and clicked that AXA Full Coverage at the start I honestly do not know how I would explain this extra bill to my family. Now this whole thing is just a small story from our trip and not a disaster.
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