When you drive with kids, what is the scariest thing? For me it is a bill that comes from nowhere. I booked my car on QEEQ. I thought everything was very clear. We picked up the car on May 9 in Nice in the morning. It was a 9 seat Peugeot Traveller and we planned to return it on May 16 in the morning. The booking said unlimited mileage. I checked this many times before I paid. When we returned the car, the counter staff suddenly said we went over the mileage and we had to pay 175 euro. I just froze. I asked myself in my head. Was it not unlimited mileage. Did I read it wrong. My English is not very good for long arguments. I also speak French more, so I was afraid I could not explain well. I paid first because I did not want trouble in front of my kids. After we left, I put the kids to rest and then opened my booking again. I checked line by line. It really said unlimited mileage. I felt very upset. So I sent a message to their customer support. I explained what happened and sent a photo of the paper from the car rental desk. I asked them if they could also see that it should be unlimited mileage. They replied very fast. They used simple English and tried to make it easy for me. They told me that this order was indeed unlimited mileage and told me to keep all the receipts. They said they would talk to the car rental company and try to get my 175 euro back. When I read this, I felt a big relief. I was also a bit surprised that someone really wanted to fight for me. I asked how long it might take. They said they would keep following my case and tell me once they had a result. In the next days I spent the day with my kids and only checked my mail at night. Each time I saw they still gave updates I felt I was not alone against the rental company. One day I got a message that the 175 euro would be refunded to me. When I saw this line I felt so happy and I was glad I did not give up. This problem was quite annoying at the start and made me worry more during the trip with my kids. But there was a person from their side who stayed with my case from the start and always talked to me. The replies were clear and they checked details and the amount with me. I really felt they took care of me and my family.
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