When I look back now, what I remember most is not the car but the feeling that someone stayed on my side the whole time. I booked a Europcar Citroen C3 in Paris through QEEQ. I picked it up around the morning of April 1 and planned to return it on April 5, everything was pretty clear in my mind. At the counter it was quite busy and I felt a bit nervous. I kept asking the staff again and again. I asked if the price was the same as my booking and if I had already paid everything before. I asked if there would be no extra fee. The staff smiled and said it was all fine. I believed it and signed a few papers and drove away. The real problem came out after I went back home. I saw an extra upgrade fee on my credit card bill and it was not a small amount. I was really confused and also angry. I felt like I got tricked. I did not know what to do, so I contacted their support and told the whole story. I also sent all the photos and documents I could find. One thing that surprised me was that there was one person who kept talking with me from the start. Every time the reply came from the same person and the tone was calm. I felt like they were saying you can relax a bit because they would keep following this for me. The rental company changed their words. They said I agreed to the upgrade and said the fee was normal. That made me feel even worse, but the support kept asking them questions and then explained the answers to me. There was one time I really did not understand the amount on the contract. I thought I was charged twice. I was typing on my phone quite upset and asked why this happened since I had already prepaid. They answered with patience and told me which part was my prepayment and which part was added at the counter. I still did not like the numbers but at least I knew where the money went. The whole thing took some time and the rental company was very tough. They always said the charge was correct. Even so, I did not feel that I was left alone. Every time I thought the case was going nowhere, the support wrote to me again and told me they were still talking to the rental company and would try to sort out the extra part. Now when I think about this, the result is not perfect, but from start to finish there was someone following my case and giving me updates and helping me talk with the counter staff in a way I could understand. As a young person renting a car abroad for the first time and not really understanding all the terms, this kind of dedicated customer service helped me a lot.
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