When the refund for my claim arrived I finally felt I could breathe again. They paid 653.18 euros in full. In my head I only had one thought. I was really glad I bought AXA Full Coverage. A few weeks before that I booked a car in Charleroi Belgium on QEEQ. It was an Audi Q2 from Sixt automatic four doors five seats. I actually picked it up a bit later than my booking time. I got the car around noon on May 16 and planned to return it on the morning of May 19. Everything at the counter felt normal. I signed the papers and thought that this rental would be easy. The real stress came on the return day. I drove the car back to the Sixt lot and I was still thinking about my trip. Then I saw the staff bend down in front of the car and look at the front bumper for a long time. I walked over and saw it too. There was a clear scratch and a dent on the front bumper. My mind went blank for a moment. I thought this is bad they will charge me a lot. The staff told me they had to make a damage report and later they sent me an invoice. The amount was 653.18 euros. When I saw the number my first feeling was that I just lost a lot of money. For someone young like me this is really not a small amount. I started to think if I parked wrong somewhere and I felt pretty guilty. While I was reading my emails I suddenly remembered that when I booked the car I added AXA Full Coverage. At that time I was not sure if I should spend this extra money. I hesitated for a while and then I still chose it. When I thought about this I quickly prepared all the things I had. I had the damage invoice from Sixt the credit card charge screenshot and the photos of the bumper. I sent them to the customer service team and told them there was front bumper damage for 653.18 euros and asked if they could help me make a claim. They said that I could use AXA Full Coverage and they needed these documents. I was still nervous. I was worried they might reject the claim or only pay part of it. During the next days I kept checking my email while I was in class because I did not want to miss any message about more documents. In my head I complained a bit and thought if they do not pay I will have very little money left this month. After a short time they told me that my claim was approved and that 653.18 euros would be paid in full. I read that email twice to make sure I did not read it wrong. The amount was exact. I almost could not believe it. In my mind I kept saying I am so lucky I bought this insurance or I would be in real trouble now. The feeling from worry to relief was very strong. It felt like someone fixed the hole in my budget. After this I changed my old idea about saving money by skipping insurance. A service like AXA Full Coverage that covers damage theft glass and tires feels like a safety lock on my wallet for a young driver like me. When I think about that bumper damage now I still feel a bit scared. But I also feel lucky because this stressful thing ended without a real loss for me.
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