The sky in Lima was really bright that morning. I got the Ford Ranger I booked through QEEQ around May 31st 2026 at about nine in the morning. My kid kept asking if the truck was high to sit in. I checked the car a bit. Outside looked fine. I told my kid this car would be our main help for the next days. Driving for the first few days felt okay. I got used to the manual shift slowly. Around the night of June 12th I was getting ready to return the car the next day and then the accident happened. The street was very narrow and traffic was slow. I was backing up and I did not see a concrete pillar on the side. I heard a hard crack sound. My whole body went tight. My kid in the back seat got scared too. I stopped the car and checked. The door side and a part of the glass had clear scratches. There was also some damage near the tire. My first thought was that this would cost a lot of money. I remembered I had bought AXA Full Coverage when I booked the car. That made me feel a little better but I was still nervous. When I went to Budget to return the car the counter staff checked the damage. His face looked serious. He said this kind of damage needed a fee based on their rules. He showed me a rough amount and the number was high. I tried to calm my kid down while my mind was thinking that paying all of this by myself would be really hard. After I returned the car I contacted customer service with the info they gave me. I sent the photos I took and explained what happened and where the damage was. Later they asked me to provide more documents. I just collected everything I had and sent it over and then I could only wait. For me this type of claim process is quite new. I just followed step by step. After a few days around June 20th they told me my documents were complete and they had already filed the case with the insurance. I felt a bit lighter at that moment. At least I did not miss anything. A few days later they contacted me again. They said the insurance company wanted to confirm the currency for the payment and asked which one I wanted. I read the message and replied with my choice. During this time I still had to take care of my kid and my work. I checked messages only when I had a moment. I was a bit worried that the case might drag on. Later they told me the insurance company had agreed to pay the claim and the amount was going into the final closing process. When I heard that news I remembered the sound of the car hitting the pillar and it felt less heavy in my head. As a parent traveling with a child and renting a car abroad damage like this with glass and tire parts is really stressful without good cover. AXA Full Coverage took care of the main cost for this accident. My budget did not break because of it. My kid’s routine stayed normal and my own mood stayed steady. During the whole time they kept me updated. I just needed to send the documents and confirm my choices. The claim went through and moved to closing and I felt buying this insurance was really the right decision.
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