While driving in Osaka, Japan, I rented a Toyota Sienta, which was very comfortable to drive. However, during one parking moment, I accidentally scratched the car. Seeing the scratch on the body, I felt a sinking feeling in my chest. My first thought was, 'This is going to be a hassle,' especially since handling such issues abroad always seems complicated. Luckily, I had purchased AXA Full Coverage through QEEQ beforehand, which gave me some peace of mind. After the incident, I immediately contacted the rental company and took photos as evidence. Then, I submitted a claim through their customer service. Initially, I was a bit worried about whether the process would be cumbersome, but their efficiency exceeded my expectations. The next day, the customer service informed me that they needed the rental contract, so I quickly reached out to the car rental company. They were very cooperative and provided the required document. After a few days of follow-up, they informed me that the claim had been approved, and the compensation amount was $880. I felt a huge sense of relief at that moment, as the whole process turned out to be much smoother than I had imagined. The reimbursement was also transferred promptly without any delays. This experience left a deep impression on me regarding their service. AXA Full Coverage truly gave me a sense of security while being abroad. Although the accident itself was unpleasant, the smooth claims process made me feel that choosing this insurance was a very wise decision.
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