AXA Full CoverageTo be honest when I look back at this claim now I feel quite relaxed and even a bit glad that I chose AXA Full Coverage at the start. I booked the car on QEEQ just because I thought driving in London would be easier. I did not think I would really need that extra insurance.
I was traveling alone in London. On May 17 around nine in the morning I picked up the car in London. It was a Peugeot 3008 with manual gear and it looked pretty new. I walked around the car and took some photos. My hands were a bit shaky because it was my first time driving in the UK with a right hand drive car. I was worried I might mess up.
The problem came the evening before I returned the car. The sky was getting dark when I was driving back to where I stayed. On a narrow road another car came from the front. The road felt really tight. I moved closer to the side and my mind got a bit nervous. The car still scraped against a stone block by the road. I felt the car shake and my heart dropped at the same time. I knew it was bad.
I parked the car and got out to check. On the side of the car there was a long scratch near the wheel. I just stood there for a few seconds and did not know what to say. That night I stayed by the road and took photos of the damage. The street light was yellow and the scratch looked very clear in my phone. While I was taking pictures I was also doing math in my head. I kept thinking how much this would cost and if the rental company would overcharge me. Because I was in a foreign country I was also scared that I could not explain things well.
The next morning I still went to return the car as planned. On May 19 around nine I drove to the GREEN MOTION office. The staff at the counter checked the car and quickly saw the scratch. His face turned serious. He showed me the form and told me how much they might charge me for repairs. When I saw the amount I felt my head go light. I thought this accident might break my whole trip budget.
I tried to explain that I had bought extra insurance. I told him it was AXA Full Coverage. He nodded but said they still had to charge me first according to their rules and that I needed to claim from the insurance myself. At that moment I was really worried but I also remembered that I did pay for this protection so I felt a bit calmer.
After I left the office I kept checking the charge on my card and the paperwork from the rental company. I took pictures of every bill and document. Then I shared the story the damage and the amounts with the customer service team. This happened near the end of my trip so my mood was pretty mixed. I was still thinking about the nice views in London but at the same time I was scared that this extra cost would sit on my shoulders.
What helped me was that they kept checking the details with me. Later someone told me they needed clearer photos of the damage. I went back to my phone gallery and checked all the pictures I took that night. I zoomed in and cropped the photos so the damaged part was easier to see and sent them again. During those days I was already back home and still trying to fix my jet lag. I would wake up at night and open my email to see if there was any update.
For me the most important step was waiting for the answer from the insurance side. At one point they asked me to confirm the currency of the charge. I opened my credit card bill checked the currency and amount and sent the information back. There were a few rounds of messages but each time the questions were clear and I could answer easily so my stress level slowly went down.
After some time they told me that the insurance had agreed to pay for the claim. I finally let out a big breath. The money that the rental company took before did not feel like a big rock on my chest anymore because I knew I could get it back through the claim. I also thought about what would happen if I had not bought AXA Full Coverage at the start. I would have to pay everything by myself and that idea really scared me.
Now when I think of that moment on the narrow street in London the picture in my mind is still very clear. The difference is that my feeling is no longer only panic about paying a huge bill. It turns into a feeling of being protected by that insurance. For someone like me who is an overseas visitor and not used to the roads there driving in a new city will always feel a bit risky. With this kind of coverage the mental pressure becomes much smaller. From this whole thing I learned that accidents can make you very tired inside but if you keep your documents and photos ready and share the information clearly the claim can go quite smoothly. For me buying AXA Full Coverage through them helped me avoid a big and painful extra cost on this London trip.
One-Dollar FreezeThe funny part of this trip started a few days before I went to Milton Keynes. I suddenly remembered I would need a car in the UK. I was already checking my plans and doing math in my head. Flights and hotels were not cheap and I felt my credit card was already a bit heavy. If I paid the full rental at once I thought it might be too much.
I booked through QEEQ and chose One-Dollar Freeze. In my head I was like, is it really ok to pay only 1 dollar first. When I confirmed the booking it felt very easy. The screen showed they only charged 1 dollar at that time. When I used my card I did not feel that pain of a big charge. I just told myself I will lock the car first and think about money later.
In the next days I planned other parts of my trip. Sometimes I suddenly thought about the car and worried a bit that the rest of the money might be taken at a strange time. Later, in the week before pick up, I checked my card bill. The rest of the payment was taken automatically at the time I expected. The amount was correct and there was no extra cost or interest. I even checked my booking again and the numbers matched, so I felt calm.
When I arrived in the UK around May 24th 2026 the payment thing was almost out of my mind. I went to Milton Keynes and got ready to pick up the car on the morning of May 26th. I cared more about the route and the weather. At the rental counter I just showed my booking. The payment was already done and they did not ask me for some strange extra rental charge. I had worried that because I only paid 1 dollar at first they might ask for more on the spot, but that did not happen.
During those days driving around in the UK I sometimes thought that if I had to pay the full amount at once I would need to move my budget around and stare at my card bill all the time. With this way I paid a little first and the rest was taken later. For someone like me who travels and is still scared of going over budget, the pressure on my credit card felt much smaller. Using One-Dollar Freeze for this booking made me feel my card was not emptied in one hit and my mind stayed a lot more relaxed.
Price Drop ProtectorI started this whole thing kind of complaining about myself. I was working late again and still had to book a car. My head felt so full. That night I was in the office planning my business trip to Edinburgh for next month. Flight done. Meetings done. Hotel done. Then I suddenly thought oh no I did not book the car. I am the type who likes to count every cost. But it was already very late and I was tired. I opened QEEQ and saw a Volkswagen Polo with manual gear. Four doors and enough space for me and my work bag. I would use it to drive between the city and the client office. I looked at the price once and just booked it. My thought was simple. As long as it is reliable I am fine. I was too lazy to compare more. In my head I even said to myself maybe it is a bit expensive but whatever. Later it turned out I was wrong about that. The funny part came a bit later and I found it by accident. One day I was sorting my business trip budget. I was checking emails and went into the booking again. I suddenly noticed the order number looked different from what I remembered. My first reaction was wait did I somehow book twice that night. I got nervous. I was already thinking about how I would explain this to our finance team. I opened the details and checked line by line. The car was the same group and still in Edinburgh. Pick up and drop off at the same city. I had already changed my plan a little and moved the pick up to about the afternoon of July 3 and the return to the evening of July 10 so that it fit my meeting times better. Then I looked at the price part and it looked lower than what I had in my head. I thought maybe I remembered it wrong. Then I saw a note that mentioned Price Drop Protector and it hit me. When I booked the car that night I did see these words on the page. I was so sleepy that I just thought okay this seems like some service where they give money back if the price drops. I did not pay much attention and just went on. In that moment I realized maybe I actually saved some money. A bit later the customer service reached out to confirm some info with me and everything became clear. To put it simply I booked the car once and later the price went down by a bit more than eleven pounds. They noticed it and helped me rebook it with the cheaper price. Then they arranged to give the price difference back to me. I did not have to do anything in the middle. I did not search again. I did not send any email asking if they could match a lower price. It was like I opened my wallet and found extra money inside. I even joked with my colleague and said it seems my late night booking got lucky. As a business traveler I always watch the budget. Rental cars plus fuel plus food and all the small costs add up. Eleven pounds is not huge but it is still a nice lunch or a coffee plus a sandwich at the airport. What felt most important to me was that I did not have to worry about the process. They found the lower price by themselves and fixed everything. I was just busy with my normal work. On a random workday I suddenly realized my car rental was cheaper than I thought. That feeling was kind of funny. I did not feel that usual pain where you fight for a small refund and send screenshots and messages everywhere. When I think about it if I did not have Price Drop Protector I would just pay the original price. I would never go back and check. I would never know that the price dropped after I booked. For someone like me who flies a lot my time is more expensive than those eleven pounds. Now when I remember the whole thing the strongest part is this feeling that I saved money while doing nothing. My trip starts at Edinburgh. I just need to show up at the car rental counter at the right time and talk with the rental staff. We sign the papers and check the car. The car is a Volkswagen Polo. It is not very big but it is perfect for one person on a work trip with a laptop bag and a carry on suitcase. While I am driving between meetings I sometimes remember that this car is actually cheaper than I first thought. That small thought makes me feel a quiet kind of joy like I got a secret discount. This whole experience was a bit against my old idea. Before this I did not really believe much in things like a platform will automatically refund you when the price drops. It always sounded nice in ads. But in real life I expected nothing. This time they changed my mind a bit. They did the rebooking when the price went down and I did not push them or even notice it. I could see both the old order number and the new one and compare the prices very clearly. As a business traveler that made me feel more calm. I feel like I have one less thing to worry about. Next time I go to another city for work and I see Price Drop Protector as an option I will probably choose it again. For me it is not only about the eleven pounds that I saved. It is also about saving the time I would spend checking prices and thinking if I should change my booking. I just focus on my meetings and my clients. They handle the price watch for me. That makes my trips a bit easier and my head a bit lighter.
One-Dollar FreezeCan I really book a car with only one dollar. This was the first thing in my head when I saw One-Dollar Freeze on QEEQ. I was planning to use a car in London and my budget was pretty tight. I did not want my credit card to get hit by a big payment at once. I was counting my money and I thought it would be nice if I can hold a car first and pay later. Their service said I only need to pay 1 dollar first and the rest will be charged automatically before the rental starts. I was a bit worried at first. I thought maybe there are hidden fees or they will charge extra. I checked my booking many times and kept thinking about it. Then I told myself to just try it. When I placed the order it felt really easy. My phone showed only 1 dollar was charged. I felt much less pressure and I did not need to worry if my card had enough money for the full amount at that moment. Later when I picked up the Volkswagen Golf automatic near London I was still thinking that I was lucky to use One-Dollar Freeze. If I had paid everything long before the trip I would be very nervous about my budget. One or two days before the rental started I saw the rest of the money charged on my credit card in a normal way. There was no interest and no strange fees. That made me feel safe. For someone young like me this pay a little first style is very friendly. Before I really take the car I still feel I have some space to adjust my plan and my mind is much more relaxed.
Price Drop ProtectorI was thinking at that time if booking a car can really save me money. That day I booked a car in London on QEEQ. I planned to pick it up around eleven in the morning on July twenty sixth. My schedule was tight so I just chose a price that looked fine and placed the order. In my mind the main thing was to lock the car first. Then after a short while I suddenly got an email. It said the price of my booking went down. They made a new booking for me and I got more than twenty pounds back. I was a bit shocked. I even checked the old and new orders and saw the new one was cheaper and the difference was already on the way to me. This is the Price Drop Protector they offer. At first I thought it was just some function written on the page. I did not expect it to really watch the price for me. For someone like me on business trips I often book today and use the car very soon. I do not have time to check prices every day to see if it gets cheaper. That time was just like this. I booked the car first. I chose the Kia Sportage group with automatic gear so it is easy to drive in the city. Then I went back to my other work plans and did not think about the price any more. Later when I saw that price drop email I was preparing for a meeting. I suddenly felt like I got free money. A bit more than twenty pounds is not huge but not small for a business trip. At least I can buy more coffee or take a taxi for another meeting. More important is that I did nothing. I did not call customer service. The money was saved for me by itself. When I book flights or hotels if the price changes after I pay I usually just accept it and lose that part. This time with their auto rebooking I felt like someone is watching my budget behind me so I do not need to worry. When I think back I know that without this service I would never notice the lower price. I would just pay the original price and never know I could save some money. Now when I remember that London booking the pick up and drop off are not the main thing in my mind. The clearest memory is that email that said the price went down and I would get money back. In that moment I felt surprised and also felt this kind of auto saving money is really good for people who travel for work a lot.
AXA Full CoverageThe flat tire moment really scared me. I was driving a Kia Sportage near London with my kid. I had picked up the car from them the day before and planned to return it around May 20 in London. There was a low boom from the front. I pulled over to a safe spot right away. I got out and saw the tire was flat. My kid sat in the car and asked me what we should do.
I called the rental company desk first. They told me I could change the tire myself if it was fine for them. There was only one garage nearby that could help. I decided to change the tire there and paid 240 GBP. At that moment I only wanted to get my kid back to our place safely.
The real problem came at return. When I brought the car back, the staff checked it and said the tire I changed was not the right brand and size for their rules. They charged me 420 GBP for that. Then they pointed at one wheel with a scratch on the rim and charged another 420 GBP. On top of that they added 60 GBP as a damage fee. The bill jumped to 1140 GBP. I stared at the number and felt numb. In my head I kept thinking that our travel budget was broken. As a parent with a kid on this trip the pressure felt very heavy.
Then I remembered I had bought AXA Full Coverage when I booked with QEEQ. It suddenly felt like this might be my only way out. I went through all the photos on my phone. I always take many pictures of the car when I pick it up. I did that just in case. I checked them one by one and found photos that showed the scratch on the wheel from before. I quickly sent these photos and all the payment proof to the customer support team.
After that I kept in touch with them. They told me which photos were more useful. I followed their advice and put the damage photos together in a clear way. During those days I was very nervous. 1140 GBP is a lot for a family trip with a child. I kept counting in my head. If I did not get the money back I would need to cut many plans. My kid had some places he wanted to see and I was not sure if we could still go.
Some time later the support team told me that the review amount was 1140 GBP and the full sum could be paid. When I saw that message I felt a big stone drop from my heart. All the money the rental company had charged me was covered. The final payment I received was 1766.02 GBP in my account so it even worked well with the exchange rate and bank side.
When I think back to that day by the road when I checked the tire and my kid watched me in the car and then think about the claim going through and the money arriving it feels like a small test. The process was a bit stressful but everything ended up okay thanks to that AXA Full Coverage I chose at the start.
