AXA Full CoverageAt first I really wanted to complain. I came alone to Catania in Sicily and thought I planned everything well. I booked a car on QEEQ and also bought AXA Full Coverage. I told myself I paid more so I could feel safe. Then the problem came very fast. I picked up the Volkswagen T cross at the airport on May 5 in the evening. The next night on May 6 I was driving alone in the city. The streets were narrow and I kept going in circles to find a parking spot. I got nervous. When I tried to park the car I heard a small scratching sound. It was not very loud but my heart dropped right away. After I parked I went out to check. There was a clear scratch on the side of the door. My first thought was that the rental company would charge me a lot. On the last day I went back to the Catania office a bit earlier than planned. It was around the evening on May 9. The staff checked the car very carefully. He took photos and his face looked serious. I stood there acting calm but inside I was already doing the math. Three hundred euros deposit plus some unknown repair fee. My mind felt a bit numb. When we finished the return he told me they might charge my credit card. I needed to wait for their final calculation. At that moment I was really glad I had bought AXA Full Coverage. I knew I at least had one more chance to get my money back. A few days later I saw my credit card bill. My mood went down again. The bill showed 442 euros. Three hundred euros was the deposit and the rest was for damage and some extra things. I sat in front of my laptop and stared at the number for a long time. I only had one thought. I must try to get this money back. If not my solo trip would become a solo money loss. I contacted them and put together all the files I could find. The contract the bill the photos. I kept checking everything again and again. I was afraid I would miss something and fail the claim. The first time I sent the documents I was not very sure. I felt something might be wrong. Later they told me I still needed to add more proof. So I complained in my head while I searched for more emails and records. During those days I checked my credit card app almost every day to see if the rental company sent any refund. At the start there was nothing. The 442 euros just stayed there and made me feel annoyed. I was worried the rental company would not give anything back and I was also worried the insurance claim would be very hard. After some time the rental company finally sent me an email. They said they would refund a small part to me. It was a bit more than thirty euros. When I saw this number I felt strange. It looked like a random amount and I did not really understand it. But I also did not want to make it more messy. Later my credit card showed a refund of 37 euros. I checked it again and they asked me to send the new bill to them. By then my mood had changed. At first I was close to breaking down. Now I started to feel a bit more relaxed because at least the rental company was not totally silent. The key moment for me was when they told me the damage part was 263 euros and it could be covered by AXA Full Coverage. At that time I felt like someone was finally standing on my side. All the trouble of finding documents and screenshots did not feel so heavy anymore. I just wanted that money back so my travel budget could breathe again. I remember very clearly that around late May they told me the claim was approved and the amount was 263 euros. When I saw this number my first reaction was not that I made money. I simply let out a long breath and said in my head that I was lucky I clicked that insurance option. Without it this money would be gone for sure. For someone like me who likes to travel alone the worst thing is an extra cost like this in another country. It makes you feel nervous and also a bit helpless. During those days I often imagined the worst situation. I thought maybe the rental company would not refund anything and maybe the insurance would also refuse me. In that case I would have to pay all of it by myself. But they kept checking the details with me and helped me confirm the right numbers. In the end the claim was paid and it made me feel I was not fighting alone. I still felt a bit tired by the process. I had to search for many files and confirm every bill again and again. When the 263 euros was finally paid I felt something very real. It was like my trip was stable again. Now when I look back I think the AXA Full Coverage I bought with my booking is the reason this small accident did not destroy my whole mood. It carried the big pressure from this damage cost for me. Next time when I rent a car I will probably buy this kind of cover again. Maybe I will never use it. But knowing it is there makes me feel safer when I travel alone.
Price Drop ProtectorThe funny part of this story starts with one email. I was checking our family trip to Rome and I saw a new message from QEEQ. My first thought was oh no did something go wrong. I opened it and saw they used Price Drop Protector for my booking and somehow found the same car for less money.
I am flying in from the US and I booked an Alfa Romeo Stelvio in Rome. I planned to pick it up around midday on June fifth and return it in the afternoon on June twelfth with Avis. As a dad traveling with kids I worry about everything. Budget space for luggage and car seats and also time. I had already compared many options and I felt my choice was final. I did not expect that they would still help me save extra money on the same plan.
I remember I was staring at my schedule that day. I was trying to imagine two kids and all our bags inside the car and I was also thinking about gas prices in Europe and counting costs in my head. Then I saw in the email that I saved a bit more than thirty euros. In my mind that turned right away into one more family meal in Rome with pizza and gelato. I could already see my kids smiling.
The funny thing is I never went back to change my booking. I did not play with any settings again. I just chose Price Drop Protector when I made the reservation. At that time I was not even sure if it would really do anything. Later when I saw that they had already locked a lower price for me and the car was still the same class automatic SUV with the same setup only cheaper I felt like I had picked money up from the ground.
As a parent I really hate hidden costs or tricks. When kids are noisy I have no energy to fight over small fees. When I first booked I was a bit nervous about this. Then I saw they gave me the price difference back without me asking. I felt much more relaxed. It did not feel like a trap. It felt like real help. The thirty plus euros are not a huge amount but for a family moving around a city for a whole week it means one more small surprise we can give the kids.
When I look back at this booking the easiest part for me is not choosing the car or talking with the rental desk. The easy part is knowing someone else is watching the price and pushing it down if they can. I plan where to take my kids and they make the same Stelvio a bit cheaper. This kind of teamwork makes me feel pretty safe about the whole trip.
Dedicated customer serviceTo be honest if I did not have a person following my case from QEEQ I would probably break down with this rental in Bergamo. When everything was over and I looked back the thing I remembered most was not the car but that someone was helping me all the way. I should start from the end when I returned the car and felt very upset about an extra insurance charge.
A few days before I went to pick up the car in Bergamo airport. The pickup was around the afternoon of April twenty sixth but I first could not find the shuttle. I walked around the parking area and felt lost. I do not speak Italian and my English is just basic so I was only worrying in my head. The support team contacted me and used very simple English with me. They kept checking if I found the rental desk and they called the office for me. I only understood a little but I could feel that someone was explaining things for me so I was less scared.
When I finally reached the counter there was another problem with my bank card. I only had a debit card. The staff used a translate machine to talk to me. I understood some words but not everything. They said debit card was possible then they talked about adding insurance and about deposit and excess and I got confused. I was afraid I could not get the car in the end. I reached out to the support again and told them I only had a debit card. They asked the rental office and then told me in simple words what was going on and what choices I had. In the end I still added the insurance at the desk but at least I felt I knew what I was doing because I could ask them when I did not understand.
When I brought the car back the staff at the desk said again that they really only take credit cards. My mind went blank and I did not know if I had paid extra for nothing. I wrote an email in Polish and sent the Italian paper that said they did not take debit cards. I thought no one would really understand it. The same agent contacted me again and checked the amount and the documents with me. They told me they would keep talking to the rental company. While I was waiting for the result I still sent questions and they always replied so I knew my case was moving forward and I was not just left there.
In the end some of the money did not come back the way I hoped but during the whole time I never felt I was fighting alone with foreign papers and a company I did not know. For a young person like me going abroad to rent a car is already stressful especially with weak language skills. Because I had this one person staying with my case I could tell my story clearly and send each document step by step and let them help me check and explain everything.
Dedicated customer service"Sir are you okay now" This was the first thing the support lady asked me after my accident in Italy. I was already back in the hotel then but my head was still on the road where the car had a problem the night before. A few days earlier I booked a small automatic car from Locauto in Naples airport through QEEQ. I picked it up around the afternoon of April 28 around four. Everything was fine at the start. The problem came one night when I was driving and the car had an issue. I had to call for help and in the end I went back to the hotel first. After that the car problem and the car change became very messy. I was really nervous and a bit angry. I came from Japan and I was just a tourist. I did not know the place well and my English is not perfect. I was scared that I would need to pay all the loss by myself. When I contacted them I was assigned to one support person. She followed my case from the start to the end. No change of person and that made me feel safe. I told her about the damage and the taxi costs. I did not explain very well but she listened and asked simple questions. Her voice was always calm. She did not blame me. She just tried to make everything clear step by step. After some time she told me that the car damage part was already approved and I would get the money from the insurance. Later I really received the payment. The next part was the taxi from the accident place to the hotel and also the time and money I lost because I had to wait to change the car. In my heart I knew the rental company would not want to pay for that but I still asked. She told me she would try to talk with the rental company. During those days I was still traveling. I drove down from Naples to Sicily and I returned the car near Catania airport around the afternoon of May 3. On the way I checked my email whenever I had some time to see if there was any update. Every time there was news it was the same support person who wrote to me. She told me what happened next and sometimes she asked me to send the taxi bills. Sometimes she passed me the reply from the rental company. My feelings were mixed. The views on the road were very beautiful but this case was always in my mind. I could feel that she was also in a hurry to help me. She kept saying they were still trying their best. One day she told me that the rental company refused to pay for the taxi and the lost time. They had a rule that they do not pay that kind of loss. I felt disappointed when I read that but I was not surprised. I thought that was the end. Then she added that even if the rental company did not pay they were willing to give me some money from their side. Around one hundred US dollars as a small compensation for all the trouble. When I read that line I suddenly relaxed. It was not about the exact amount. It was the feeling that I was not left alone in this whole story. I felt like during all this time someone was always walking beside me. She helped me finish the damage claim. She kept talking to the rental company for many days. She then offered a new solution and explained everything in simple words. For a foreign tourist like me this is very important. Many times my emails were not clear and my English was strange but she still understood the meaning and replied in a way that I could understand. I accepted the compensation. She reminded me that the money would go to the same account where I got the insurance payment and asked me to check the balance after some days. When I ended the last call I was standing on a small street in Sicily. The sun was strong and the wind smelled like the sea. In that moment all the stress finally left my body. What I remember most from this experience is not the rental counter or the car itself. It is that one steady voice that followed my case all the way and made sure I was not alone when things went wrong in another country.
AXA Full CoverageWhen I think about my business trip in Olbia in Italy the first thing that comes to my mind is not the sea but that damaged tire. I booked the car on QEEQ. It was a Budget Toyota Aygo manual a small car with two doors good for one person on work trips. I picked it up around the afternoon of April 10 2026 and drove around the city and some industrial areas for meetings. One evening I was driving back and passed a short section with small stones on the side of the road. I felt a light bump under the car. I did not think much. I was just thinking I needed to meet my client early the next day. The next morning I went down and saw the front right tire looked very low compared to the others. I woke up fully in that second. My first thought was that my schedule might be broken. Then I suddenly remembered that I had bought AXA Full Coverage. At that time I only bought it for extra peace of mind. I did not expect I would really need it. I called the rental company first and they handled the problem with the tire. They checked the car and dealt with the damage. I just stood on the side watched them and kept thinking how much this would cost. Since this was a business trip I worried a lot about extra costs and about how to claim. I heard before that normal rental insurance in shops does not always cover tires. When I went back to my room I sorted the whole thing in my head and started to keep every paper they gave me. I put the rental contract and the receipts all together. Some time after I went back home the rental company sent the final cost for the tire damage. It was around 289.58 euro. For me that is not a small number. I was a bit stressed and thought maybe I would have to pay this myself. I contacted their customer service and told them about the flat tire and the cost. I sent photos of the rental contract and the receipts. At one point I realized I did not have a detailed final paper from the rental desk. I had not asked for it when I returned the car. So I asked customer service if they could help get it from Budget. They kept reminding me to complete all the documents and I just followed that and sent what I had step by step. There was also a small problem with the bank account name. At first the account I gave was not under the main driver name. After they told me I changed it to my own account. Those days I still went to the office as normal. I joined meetings and did my work and in short breaks I checked my email to see if there was any update on the claim. After a while they told me the amount was confirmed. It was exactly 289.58 euro and the claim would be fully paid. I was in the office when I saw this and I felt a lot lighter. It felt like this tire issue was finally closed. Later the money arrived in my bank. I checked the record and the number matched the tire bill. So this whole tire cost was covered. When I think about it now I feel if I did not have AXA Full Coverage I might have hesitated to fix the tire in a proper way or I would have worried a lot about how to write the expense for my company. With this insurance I just needed to explain what happened and send all the proofs. They followed up and the 289.58 euro was paid back to me. I travel a lot for business and my time and energy are always split. Having this kind of cover behind me makes me feel more steady when something goes wrong and I can focus more on my work.
AXA Full CoverageThat day in Florence I was driving a Volkswagen T ROC on a small road outside the city. The sun was very bright and there were lines of olive trees by the road. I was thinking this trip to Italy was really worth it. Then there was a sharp turn and I did not pay enough attention. The car hit a stone block on the side. The sound was loud and I froze for a second. My first thought was that I would need to pay a lot of money. The staff at the rental company checked the car. They said there was clear damage and showed me the repair estimate. I saw the number over three thousand euros and my head felt heavy. I kept thinking if this would break my whole travel budget. Then I remembered that when I booked on QEEQ I had bought AXA Full Coverage. At that time I only thought it might make me feel safer. I did not think I would really use it. I asked myself how much this insurance could cover. The rental company took my deposit and sent me a few emails about more charges. I watched the numbers go up little by little and I cannot say I was calm. I collected all the documents and sent them to customer service. By that time I had already returned the car in Florence and gone back home for a few days. It was maybe one or two days later than my first plan when I really sat down to deal with this. When I contacted them I felt a bit nervous because I did not really understand how claims worked. I typed my questions one by one. Can these charges be covered. Does the new rental cost count. Will they only pay for car damage. They replied with simple answers. I asked one thing and they explained one thing. They told me about the currency and the amount in a clear way. Later I also sent the contract and payment slip for the new rental. I did not have big hopes. I just wanted to try. At one point the claim amount did not look correct and I started to worry that something was wrong. Customer service said they would check again. I kept sending the extra documents they needed. After some time they asked me to confirm the final amount and the currency. When I saw the number I finally felt more calm. Then the insurance company confirmed the payout. When I saw that email the big stone in my heart finally dropped. The rental company had charged around more than one thousand euros in total and with AXA Full Coverage it was covered. My own loss became much smaller. When I think about it if I did not buy this insurance I might need to explain a lot to my family and cut many other costs from this trip. Now there was a small accident but the money part did not break me. During the whole process I felt like I was always asking questions. Can this be paid. Did I fill this right. Is there anything else I should do. They turned these questions into clear answers one by one. For me as a tourist from another country having a problem like this in a foreign place is very stressful. Having someone follow the case and getting the claim paid made a big difference. It did not turn this experience into a totally bad memory.
