"Why do you look so pale" my friend asked me at the airport in London while helping me put my luggage into the Volkswagen Golf. It was around the afternoon of April 29 and the sky was a bit grey. I had just booked the car on QEEQ and went to the GREEN MOTION office to pick it up. I was in a pretty good mood at the start. When we drove the car across London streets I felt quite happy with it. It was automatic so it was easy to drive. I even told my friend I was glad I bought AXA Full Coverage because if I scratched the car I would not panic too much. We both laughed and did not think this line would become real so soon. A few days later in the city center on a narrow street I was reversing out of a parking spot. A car came up behind me and I hit the brake but it was a bit late. The back bumper got a clear scratch. For a second my mind went blank and I thought I would need to pay a lot of money. My friend kept saying it was okay and told me to take photos first. So we took photos of the scene the damage and the street around us but inside I was still very nervous. On the return day around May 11 in the afternoon I drove the car back to the London branch. The staff walked around the car and of course he stopped at the rear bumper. He called his coworker and they talked in a low voice for a bit. Then he told me they had to charge a pretty big amount. My hand was shaking a little when I used my card. I just kept telling myself that I had AXA Full Coverage. After I went back to my place I started to put all the papers together. I found the rental agreement the slip from the counter and all the photos. I was worried I would miss something. Later the customer service team contacted me and asked me to add more files. I searched my emails and my phone and sent everything I could. Those days I kept thinking about that money and it felt like a rock on my chest. At one point they said the contract was missing a part so I had to ask the rental company again. The staff there sent it quite fast. I uploaded it right away. I was already a bit annoyed because it felt like there were so many steps. But I was also scared that if I missed even one file I would not get paid. So I checked everything again and again. After a while the customer service told me that the insurance company had confirmed the payout and they also told me the final amount. When I saw that message I felt my whole body relax. I just sat on the bed and stared at my phone for a while. At that moment I really felt that buying this insurance had saved me. The process of sending files back and forth was a bit tiring but at least things went the right way. When I think back to that moment at the London counter when I signed and paid I know that without AXA Full Coverage my memory of this rental would only be about losing money. Now I just feel that if I book a car through them again I will choose this insurance again so I can drive with a calm mind.
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