I will start from the problem. I was driving in Italy and my rental car got a flat tire on the highway. I booked the car on QEEQ and picked it up near Naples airport around late April in the afternoon. The car from Locauto was a Volkswagen Polo with automatic gear. It was my first time driving long distance in Italy and I was pretty nervous when it happened. After the flat tire I called the rental company. They helped me call road assistance. A tow truck came and took the car away and said they needed to check it. I thought they would just change the tire and that was it. In my head I started to count how much I might need to pay and if a tire was very expensive. When the damage bill came I was shocked. There were many numbers and I did not really understand all the items but I knew the total was high. That was the moment I felt really glad that I had bought AXA Full Coverage when I made the booking. At first I only chose it because I wanted extra safety and I thought maybe I would never use it. I did not expect I would really need it. I collected the papers from the rental counter and the accident details and sent everything I could find to the customer service. Writing emails in English and explaining things is a bit stressful for me and I was also a foreigner in Italy. I was afraid I would make some mistake in the process. After some communication they told me the car damage could be covered by the insurance. I was still worried because the amount looked scary. In my mind I kept thinking that if I had to pay all this by myself my Italy trip budget would be destroyed. After some time they informed me that the claim was approved and the damage cost would be paid and I could even receive the money in the currency I preferred. I felt a huge relief at that moment. It was like a big stone was taken off my chest. Now when I look back the flat tire was really bad luck. Still the good part is that the damage on the car was protected and even the tire which normal rental counter insurance may not cover was included this time. If I had only taken the basic insurance from the rental desk the result would be very different. I am a young traveler and my budget is not big. AXA Full Coverage helped me handle this damage bill and that really saved me this time.
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