The day my claim was confirmed I felt my whole body relax. It was like a tight knot in my chest finally came loose. The support team told me that AXA Full Coverage had approved my claim. I stared at my phone for a few seconds before it hit me that I did not need to worry about those two extra charges anymore. It all started when I rented a car in London in the UK. I booked through QEEQ and chose a car from CARWIZ. It was a Volkswagen Golf, automatic, four doors and five seats. For someone like me driving in the UK for the first time it felt like a safe choice. The pickup time was set around the morning of May twenty fifth. I actually got the car on one of those mornings. The London sky was a bit gray and I kept thinking in my head that right hand drive might be scary. At first everything went very smooth. The car looked pretty new and the fuel level was fine. I drove very carefully the whole time. I returned the car two days later in the afternoon maybe a bit closer to evening. I went to the branch a bit early and parked where the staff told me to. The worker walked around the car and looked at the outside. He said it was okay. I thought there was no problem and left with a light mind. The real trouble started a few days after I went back home. One day I was bored and checked my credit card bill. I suddenly saw two large charges from the car company. I felt nervous right away. My brain started to race. I kept asking myself if I had hit something or scratched the car or maybe parked badly. I tried to remember every small moment. That kind of feeling is really heavy especially after you already left the country. I contacted the support team and sent a screenshot of the one charge I saw first. In my head I was still thinking maybe it was just a mistake. Then they reminded me it looked like there were two charges. I checked my bill again very carefully and found there really were two. I felt a bit upset with myself and thought that I should have checked better from the start. When I booked the car I had bought AXA Full Coverage. At that time I just thought it was a backup in case something bad happened. I did not expect to actually use it. The support staff told me what they needed me to provide like the bills for both charges and related proof. While I was getting everything ready I could see pictures in my head from driving in London. Small streets turning points car parks. I kept asking myself if I had missed something. I felt a bit guilty but also lucky that I had taken this insurance. Over the next few days I sent them the missing documents one by one. Since it was a foreign credit card I checked the currency and details before I replied. I was afraid I might write something wrong and slow down the case. Every time I opened my email or checked my messages I wondered if there was news already. I did not want to be annoying so I tried not to ask them all the time. I just told myself to wait a little more. One time they asked me to confirm the currency and some photos. I sat in front of my computer and read the bill line by line. My phone was next to me with photos of the car from London. I did not want to miss any detail. I was nervous but their replies were clear enough and I could feel they were helping me push the case forward. Later they told me they had passed my situation on to the insurance company. Then I entered the waiting stage. I did my daily tasks but every time I remembered the two charges my mood got a bit heavy again. I even imagined different bad endings. I thought maybe the claim would be refused and I would have to pay everything myself. Then I tried to calm down and told myself that I had insurance for this and should trust it. When I finally got the message that the claim was approved I felt a big wave of relief. At that moment I really understood how important this AXA Full Coverage was for a traveler like me. Before that it was only an extra option that cost some money. Now it was something real that helped me get back the money the rental company had taken. It felt like someone caught me when I did not know what to do. Thinking back this experience changed my view on renting cars abroad. In another country with different rules and language sometimes you do not even know where the problem is. You only feel the pressure when the money is taken. Without this insurance I think I would just have to accept the loss. Now that I can get the money back my memory of driving in London feels much lighter. My fear and worry are slowly replaced by the thought that I am glad I had insurance. The whole process did make me a bit stressed but for me this claim gave me a strong sense of safety. It showed me that when I rent a car in another country as long as I have this kind of coverage I can feel much more relaxed.
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