"What was the biggest thing that happened in your car rental trip" my friend asked me later. My first answer was very simple. I said I was really glad I bought AXA Full Coverage. I went to Lyon alone. I booked the car through QEEQ and picked it up at a city branch around the end of May. I went there around late morning and got a small Fiat 500 from Europcar. It was a manual two door car. It looked cute and I thought it would be easy to park and not too expensive. The problem came close to the return time. I kept thinking about the next day when I needed to give the car back but something still went wrong. When the car got towed away I was totally shocked. The first question in my head was how much I would need to pay. The second question came right after. I asked myself if my insurance would cover this or not. The whole situation at that time was a bit messy. Later I saw that the rental side charged me 387 euro for car damage and about 126 euro for fuel. When I saw the bill I just froze. I kept asking myself if I had to pay all of this by myself and if the insurance I bought was useful at all. When I went back to my place and calmed down I started to check my emails and my booking paper. I saw the words AXA Full Coverage and I felt a bit better inside. I asked myself what I could do now. The answer was to contact the platform and explain everything and then find all the proof I could. When I talked to customer service I was nervous because a tow problem sounded very serious to me. I explained what happened and we checked the amounts line by line. I had many questions in my mind. I kept thinking if the fuel fee was covered and if the damage fee was covered and if I needed more photos. They told me the damage part was inside the cover but the fuel fee was not really included. They said they could still try to send it but no promise. Then I started to go through everything like a Q and A. Do you need this bill. Is this photo clear. Is this the right amount. I checked every detail and uploaded what I had. There was one damage photo that I took when I first saw something was wrong with the car. I did it just in case. I did not think it would be so helpful later. In that moment I was happy that I took it. I even talked to myself in my head and said good job for keeping that photo. After that the only thing I could do was wait for the result but I kept doing small math in my mind. My main goal was to get the 387 euro damage fee back. For a solo trip with a student style budget that was really a lot of money. I also hoped to get the fuel part back but I already prepared for the fact that this part might not work. When they told me that the 387 euro damage fee could be paid back I asked again to make sure. I asked if it was really in euro and if the number was correct. Once I knew it was right I felt a big stone drop from my heart. I said to myself that the most important part was saved and that buying this insurance was not a waste. The fuel fee was not covered in the end and I was okay with that because they already explained it before. I counted again and saw that I did not have to carry almost four hundred euro on my own. My mood was much lighter after that. When I look back at the whole story I feel that this AXA Full Coverage is what helped me the most as a solo traveler. When the accident happened I did not need to argue about every euro with the rental counter. I just needed to explain the facts and give my files and then let them talk with the insurance side. My job was to answer questions and send things one by one. Now when someone asks me if they should buy this kind of extra cover my brain has its own Q and A. Is it expensive. Compared to the 387 euro it saved me it is really not that much. Is it trouble. When something bad happens having this cover makes the trouble much smaller for me. For me this experience in Lyon was scary at one point but the ending was still okay because of that extra cover I chose at the start.
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